Be Ready For Whatever Dog Life Throws At You

Yes. The Ginny Care kit has been developed in collaboration with veterinary professionals from a leading UK Veterinary Teaching University. Every component and all treatment guidance has been reviewed and approved to ensure it meets the highest standards of canine care.

All items are veterinary-approved and safe when used as directed. Simply follow the included step-by-step guide and contact a vet if you are ever unsure about any procedure.

Yes, the kit is designed for dogs of all breeds and sizes. The guide covers a wide range of common injuries and conditions and is written to be accessible for every dog owner regardless of experience.

Yes. Every kit includes a comprehensive veterinary-approved instruction guide. We also offer free online resources and condition-specific videos on our website to help you feel confident and prepared.

The kit contains a carefully selected range of veterinary-approved components covering the most common injuries and conditions a dog owner is likely to encounter. Every item is coded alphabetically and referenced throughout the guide, making it simple to locate and use the right item at the right time.

Each item in the kit is assigned an alphabetical code. When an injury or condition occurs, simply locate it in the guide, gather the items listed, and follow the clear step-by-step instructions. We recommend reading through the guide before an emergency so you feel familiar with it.

The kit has been specifically designed and clinically validated for dogs. Whilst some items may have broader uses, we would always recommend consulting your vet before using any component on another animal.

Use the kit to provide immediate first aid as instructed but always contact or visit your vet as soon as possible. The kit is designed to help you preserve life, prevent deterioration, and promote recovery — NOT to replace professional veterinary care.

Firstly, replace any item you have used. We also keep detailed records of the expiry dates of all perishable items in your kit and will contact you as items approach the end of their useful life. We recommend inspecting your kit every six months as a matter of good practice.

Yes, individual replacement items and refill packs are available on our website. Visit the Refill section to order the components you need.

Browse our website, add your chosen items to your basket, and proceed to checkout. Enter your delivery and payment details, review your order, and confirm. It’s that simple.

We currently ship throughout Great Britain and Northern Ireland.

We aim to offer next day delivery on all orders, though delivery to more remote addresses may take up to three days.

Yes. Once your order has been dispatched you will receive a tracking number by email so you can follow its progress.

We accept returns within 30 days of delivery for unused items in their original packaging. Please review our Returns Policy for full details.

Contact our customer service team at [email protected] to initiate a return. You will receive a return label and instructions by email. Please ensure items are suitably packaged to avoid any delays in processing.

Refunds are processed within 3–5 business days of receiving your return and will be issued to your original payment method.

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Only one discount code can be applied per order. We recommend choosing the code that gives you the best saving.